Privacy Policy

Last updated: October 7, 2025

1. Introduction

Phothor ("we," "our," or "us") respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you visit our website or engage our services.

2. Information We Collect

2.1 Information You Provide

We collect information you voluntarily provide when you:

  • Contact us through our website forms
  • Email us directly
  • Engage our services
  • Subscribe to our newsletter or blog

This may include: name, email address, phone number, company name, project details, and any other information you choose to provide.

2.2 Automatically Collected Information

When you visit our website, we automatically collect certain information:

  • IP address
  • Browser type and version
  • Device information
  • Pages visited and time spent on pages
  • Referring websites
  • Date and time of visits

2.3 Cookies and Tracking Technologies

We use Matomo analytics to understand how visitors interact with our website. Matomo is a privacy-focused analytics platform that respects user privacy:

  • Data is stored on our own servers
  • IP addresses are anonymized
  • No data is shared with third parties
  • You can opt out of tracking at any time

3. How We Use Your Information

We use collected information for the following purposes:

  • To respond to your inquiries and provide customer support
  • To deliver our services and manage client projects
  • To improve our website and services
  • To send project updates and service-related communications
  • To send marketing communications (with your consent)
  • To comply with legal obligations

4. Legal Basis for Processing

We process your personal data based on:

  • Contract performance: Processing necessary to fulfill our services
  • Legitimate interests: Operating our business and improving our services
  • Consent: When you've given explicit permission
  • Legal obligations: When required by law

5. Data Sharing and Disclosure

5.1 Service Providers

We may share information with trusted service providers who assist in:

  • Website hosting
  • Email delivery
  • Payment processing
  • Cloud infrastructure

These providers are contractually obligated to protect your data and use it only for the purposes we specify.

5.2 Legal Requirements

We may disclose information when required by law, court order, or government regulation.

5.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

6. Data Security

We implement appropriate technical and organizational measures to protect your data:

  • Encryption of data in transit (HTTPS/TLS)
  • Secure server infrastructure
  • Access controls and authentication
  • Regular security audits
  • Employee confidentiality agreements

However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain personal data for as long as necessary to:

  • Provide our services
  • Comply with legal obligations
  • Resolve disputes
  • Enforce our agreements

Typically, we retain client data for the duration of the project plus 7 years for legal and accounting purposes. Website analytics data is retained for 26 months.

8. Your Rights

Depending on your location, you may have the following rights:

  • Access: Request a copy of your personal data
  • Correction: Request correction of inaccurate data
  • Deletion: Request deletion of your data
  • Portability: Receive your data in a structured format
  • Objection: Object to certain processing activities
  • Restriction: Request restricted processing
  • Withdraw consent: Withdraw previously given consent

To exercise these rights, contact us at .

9. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers in compliance with applicable data protection laws.

10. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

12. Changes to This Policy

We may update this privacy policy from time to time. Changes will be posted on this page with an updated revision date. Significant changes will be communicated via email to active clients.

13. Contact Us

If you have questions or concerns about this privacy policy or our data practices, please contact us:

Email:

14. Opt-Out of Analytics

You can opt out of Matomo analytics tracking by enabling the "Do Not Track" setting in your browser or by using the opt-out feature provided by Matomo.